Privacy Policy

Whiz Delivery — Merchant Portal

Last Updated: February 23, 2026

This Privacy Policy describes how Whiz Delivery Inc. (“Whiz Delivery,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you use the Whiz Delivery Merchant Portal and related services (“Merchant Portal” or “Portal”). This policy applies to all merchants and users of the Merchant Portal.

By accessing or using the Merchant Portal, you agree to the terms of this Privacy Policy.

1. Consent

By providing your personal or business information, you consent to the collection, use, and disclosure of your Personal Information as described in this Privacy Policy. In certain cases, consent may be implied based on your actions or as permitted by law.

2. Information We Collect

We collect information that you provide directly and information automatically as you use the Merchant Portal. This may include:

a. Personal Information You Provide

  • Business contact information (e.g., business name, address, email, phone).
  • Account login credentials (username, password).
  • Financial details needed to process payments or payouts.
  • Other information you choose to provide (e.g., support requests).

b. Usage and Technical Data

  • Device information (e.g., browser type, IP address).
  • Portal usage data (time, pages accessed, actions taken).
  • Cookies and similar technologies for analytics and personalization.

3. How We Use Your Information

  • Providing, managing, and improving the Merchant Portal features.
  • Creating, maintaining, and securing your Merchant account.
  • Communicating with you about updates, support, or policy changes.
  • Analyzing usage patterns to improve service quality and performance.
  • Complying with legal obligations.

4. Disclosure of Your Personal Information

We may share your information with:

  • Service Providers: Third parties that help us operate and maintain the Merchant Portal.
  • Business Partners: Partners who support service delivery or promotions.
  • Legal Authorities: When required by law or to protect our rights.
  • Other Merchants: Only when necessary to provide business-related communications.

We will not sell your Personal Information to third parties for marketing without your consent.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable Portal functionality.
  • Understand how users interact with the Portal.
  • Improve service performance and customize your experience.

You may adjust your browser settings to limit tracking, but this could affect Portal functionality.

6. Security of Your Personal Information

We take reasonable administrative, technical, and physical measures to protect your Personal Information from unauthorized access, use, or disclosure. However, no system is completely secure, and we cannot guarantee absolute protection.

7. Data Retention

  • For as long as necessary to provide services.
  • As needed to comply with legal obligations or resolve disputes.

8. Your Privacy Rights

Depending on applicable laws, you may have rights including:

  • Accessing the Personal Information we hold about you.
  • Correcting or updating inaccurate information.
  • Requesting deletion of certain data.

To make a request, please contact us using the details below.

9. Children’s Privacy

The Merchant Portal is not intended for individuals under 13 years of age. We do not knowingly collect Personal Information from users under 13.

10. Changes to This Policy

We may update this Privacy Policy as needed. We will notify you of material changes by updating the “Last Updated” date and posting the new policy on the Merchant Portal.

11. Contact Us

If you have questions or concerns about this Privacy Policy or your Personal Information, contact us at:

support@whizdelivery.ca